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Stair
Carpet Runners.co.uk is part of the online division
of AttiD-DittA
Ltd
Terms and Conditions
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All
our prices are freight costs inclusive.
This means that goods are delivered free of charge to
all customers from United Kingdom and Republic of Ireland, but
please note that our
prices do not include local taxes or any custom duty.
Goods are delivered through courier services such as UPS / DHL
/ FEDEX or CHRONOPOST or any other one we may substitute.
Our delivery time for stair carpet runners is in average from 3 to 8
weeks according to each specific carpet range;
For fast delivery to anywhere else in the world than listed
countries, please contact us via our Contact
page or info@stair-carpet-runners.co.uk for
a competitive price.
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| PAYMENT
METHODS |
The
following payment methods are currently available through both our
secure web site ordering service and our telephone / fax / email
ordering processes : Credit card, cheques and bank transfers.
We do accept personal cheques, cashier cheques, and bank drafts
Goods purchased with a personal cheque will be shipped once the cheque has
cleared.
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| SECURITY |
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All on-line payments are securely handled and your
information is
protected by a strong 128K SSL encryption, which is significantly
more secure than standard SSL browser security.
It means that When you make a purchase online, via our
secure server, your credit or debit card, name and address are
encrypted using Secure Socket Layer (SSL) technology, before being
transmitted over the Internet.
If you are still unsure about sending your credit card details to us via
the Internet, please use one of our additional payment options.
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| PRIVACY
POLICY |
We
are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with
the French regulation and more specifically in compliance to the
Article 16 the French
Republic Law dated 6 January 1978 and related to computerized data bases
and freedoms: "Loi informatique et Libertés".) and according
to the Web Trader Code of Practice.
We collect information about you for two reasons: Firstly, to process your
order, and secondly, to provide you with the best possible service. The only
information we collect is that which we are given at the time of ordering.
We do not make your information available to any third party. All credit
card details are shredded as soon as your order has been
processed. |
| CUSTOMER
SERVICE |
Our
customer service line is open from 10 am to 1 pm and from 2.30pm
to 6.30pm Monday to Friday (French local time - UTC/GMT +1h ) at
+ 33
139
500 581
(normal
international telephone
rates apply).
An answer phone service is available outside office hours.
Customer Services can also be contacted by email on info@stair-carpet-runners.co.uk
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| ITEMS
OUT OF STOCK |
If
any item is out of stock, we will contact you to ask if you wish
to wait.
Receipts for on-line payments are sent by email. For all other payment methods,
receipts are sent by email if applicable otherwise by post.
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COMPLAINTS
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Complaints
arising from mis-delivery or goods damaged on arrival are dealt with
immediately.
We guarantee to keep you informed and to process and settle your complaint
as quickly as possible.
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RETURN
POLICY
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If,
for any reason you are not 100% satisfied with your purchase, return
it within 7 days and we will exchange it or refund the purchase price,
whichever you prefer (This apply only to rug runners - small rugs
with 4 borders) but not to carpet runners and stair runner carpets.
Carpet
runners and stair runner carpets are cuts from rolls for each individual
order, and as any custom-made items they are, regretfully non-returnable, unless
there is damage or a defect in which case we will happily provide
a replacement of the item you ordered.
We recommend that packages be sent back to us with original carrier or any
other carrier that can track and insure it's packages. Make sure to call
or email us with the tracking number so that we can track the package for
you and issue credit immediately upon arrival. You are responsible for shipping
costs back to our warehouse. We do not accept items that have been damaged
or soiled. No refunds after 7 days.
Shipping charges are not refundable. Return shipping charges are the responsibility
of the customer.
Once more we advise you to return any goods to us via recorded delivery,
as, if they are lost, we cannot be held responsible for them. It is also
advisable to insure the goods, so that the full value is covered if they
are lost in transit.
Should this arise then for all returned goods you must pay for carriage both
ways in full + 10% of the order value for handling costs |
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