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Please note that for carpet runners and stair runners minimum order is 7 linear meters x the width 1°) The easiest way (and quickest also...) is of course to order and pay on line. To do so when reaching the Cart content page select from the scrolling menu the "Credit Card Online" option and trough process via our Secure Online Shopping Cart Accepted methods of payment: CREDIT CARDS
2°) You can also order online and send your payment by : - Wire transfer or SWIFT transfer select from the scrolling menu the "Bank transfert" option - Checks or bank’s draft select from the scrolling menu the "Check or bank's draft" option (Goods purchased with a personal check will be shipped once the check has cleared) *** 3°) Credit card "off line" option We know of no documented cases of credit card fraud using our shopping system over the internet. All transactions are processed through our secure online server, they are not held in clear text on any website this is why you can feel safe about shopping with us If you still feel unsure about the safety of shopping online and still wish to pay by credit card please feel free to send your order using our ordering system with option "credit card off line" and either send your credit card details by fax to + 33 139 027 496 or call us+ 33 139 494 283 to confirm credit card details over the phone For payment with option "offline" we accept the following credit cards:
Your credit card will then be billed throught our payment terminal for the amount of your order *** And eventually you can also send your order : By e-mail to : info@stair-carpet-runners.co.uk By fax to : + 33 139 027 496 By surface mail : ATTID-DITTA.COM (France) Ltd Stair Carpet Runners Online Division 25, rue du Maréchal Foch 78000 VERSAILLES FRANCE By calling us at :+ 33 139 494 283 Monday to Friday - 10 am to 6pm French time - French local time -> UTC/GMT +1h (normal international telephone rates apply). An answer phone service is available outside office hours. Orders by mail, fax or phone can be paid by the following methods of payment : Wire transfer or SWIFT transfer Checks or bank’s draft Credit cards we accept the following credit cards:
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DELIVERY |
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PAYMENT
METHODS |
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The following payment methods are currently available through both our secure web site ordering service and our telephone / fax / email ordering processes : Credit card, cheques and bank transfers. Carpet runners, stair runners and rugs runners being currently cuts from mother roll or woven to order, they are fully payable at the ordering time. We do accept personal cheques, cashier cheques, and bank drafts Goods purchased with a personal cheque will be shipped once the cheque has cleared. |
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SECURITY |
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PRIVACY
POLICY |
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We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the French regulation and more specifically in compliance to the Article 16 the French Republic Law dated 6 January 1978 and related to computerized data bases and freedoms: "Loi informatique et Libertés".) and according to the Web Trader Code of Practice. We collect information about you for two reasons: Firstly, to process your order, and secondly, to provide you with the best possible service. The only information we collect is that which we are given at the time of ordering. We do not make your information available to any third party. All credit card details are shredded as soon as your order has been processed. |
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CUSTOMER
SERVICE |
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Our customer service line is open from 10 am - 6pm Monday to Friday (French local time - UTC/GMT +1h ) at + 33 139 494 283 (normal international telephone rates apply). An answer phone service is available outside office hours. Customer Services can also be contacted by email on info@stair-carpet-runners.co.uk |
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AVERAGE
DELIVERY TIME and ITEMS
OUT OF STOCK |
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Average delivery is from 3 to 8 weeks, if after any item is remaining out of stock, we will contact you to ask if you wish to wait furthermore. Receipts for on-line payments are sent by email. For all other payment methods, receipts are sent by email if applicable otherwise by post. |
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COMPLAINTS |
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Complaints arising from mis-delivery or goods damaged on arrival are dealt with immediately. We guarantee to keep you informed and to process and settle your complaint as quickly as possible. |
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RETURN POLICY |
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If, for any reason you are not 100% satisfied with your purchase, return it within 7 days and we will exchange it or refund the purchase price, whichever you prefer (This apply only to rug runners - small rugs with 4 borders) but not to carpet runners and stair runner carpets. Carpet runners and stair runner carpets are cuts from rolls for each individual order, and as custom-made items they are, regretfully non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered. We recommend that packages be sent back to us with original carrier or any other carrier that can track and insure it's packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. You are responsible for shipping costs back to our warehouse. We do not accept items that have been damaged or soiled. No refunds after 7 days. Shipping charges are not refundable. Return shipping charges are the responsibility of the customer. Once more we advise you to return any goods to us via recorded delivery, as, if they are lost, we cannot be held responsible for them. It is also advisable to insure the goods, so that the full value is covered if they are lost in transit. Should this arise then for all returned goods you must pay for carriage both ways in full + 10% of the order value for handling costs |
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